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Resume

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Professional Skillset

Strong analytical skills and attention to detail

Expertise in gathering and documenting business requirements

Ability to translate business requirements into technical specifications

Proficient in creating process flows and diagrams

Excellent communication and collaboration skills

Proficient in statistical analysis and data visualization

Strong knowledge of data querying and cleaning techniques

Excellent problem-solving and critical thinking skills

Technical Skills

Programming: Python, R, SQL

Version Control Systems: Git, MS SharePoint

Data Analytics & Visualization: R Studio, Tableau, MS Power BI, MS PowerPoint

Database Management: MySQL, MariaDB, Oracle, MS SQL, MongoDB

Diagramming: MS Visio, Diagram.net, Miro

Wireframing and Prototyping: Figma, Pencil

Project Management: Jira, Team Foundation Server (TFS), MS Project

Methodologies: Agile, Waterfall

Documentation: MS Excel, MS Word, Google Sheets, Google Docs

Languages

English (fluent)

Thai (native)

Education

Graduate Certificate
Applied A.I. Solutions Development

Sep 2023 - Aug 2024

George Brown College

​GPA: 3.82 (Dean's Honour List)

Toronto, ON, Canada

Graduate Certificate
Information Systems Business Analysis

Sep 2022 - Aug 2023

George Brown College

​GPA: 3.96 (Dean's Honour List)

Toronto, ON, Canada

Bachelor of Engineering
Computer Engineering

May 2011 - May 2015

King Mongkut's Institute of Technology Ladkrabang

​GPA: 3.32 (Second Class Honors)

Bangkok, Thailand

Professional Experience

AI Co-op

May 2024 - Aug 2024

Lamina Solutions

Toronto, ON, Canada

  • Contributed to the Ask A Vet Chatbot, leveraging LLMs to improve user interactions by testing the chatbot's performance across platforms like Fireraven, DeepEval, and Vertex AI.

  • Developed Python scripts and prepared prompts to evaluate chatbot metrics such as hallucination and groundedness, ensuring compliance with internal policies and improving response quality.

  • Researched and developed innovative solutions to address complex Machine Learning problems, improving the accuracy and reliability of predictive models.

Business Analyst Co-op

May 2023 - Aug 2023

NFINITY Control

Toronto, ON, Canada

  • Interpreted ticketing industry data and conducted market research, identifying key growth opportunities and potential partnerships, contributing to the startup's expansion and influence.

  • Formulated and presented data-driven recommendations to senior management, which informed strategic decisions and enhanced business strategy effectiveness.

  • Collaborated closely with the CEO and various departments to ensure alignment of business goals, improving inter-departmental communication and cooperation.

  • Developed competitive pricing strategies, resulting in an increase in app user acquisition and retention.

  • Monitored and analyzed app performance, identifying key areas for improvement, and recommended changes which enhanced the user experience and fostered growth in user engagement.

Business Consultant (Systems Analyst)

Nov 2018 - Jun 2022

MFEC

Bangkok, Thailand

  • Analyzed business needs and designed, developed, and implemented new 10+ systems and participated as a key member in the enhancement of existing 20+ systems.

  • Resolved system problems and added new functionalities to the existing systems to reduce approximately 95% of end-user complaints.

  • Worked collaboratively with 10+ stakeholders to establish project scope, system goals and requirements.

  • Suggested reasonable cost and timeline for system development to the clients as per their requirement.

  • Developed, prioritized, and documented requirement specifications, data mapping, and process diagrams for developers & testers.

  • Oversaw testing, debugging, change control, and documentation for major projects.

  • Tested and verified the expected end results of the project and ensured client satisfaction.

Mobile Developer

Osellus Asia Pacific

Nonthaburi, Thailand

Jun 2017 - Oct 2018

  • Performed technical designs and implementation of 10+ advanced Android apps.

  • Worked with outside data sources and Application Programming Interfaces (API).

  • Solved bugs and improved application performance

  • Reviewed client requirements, wireframes, and designs for technical feasibility.

  • Improved product quality through code reviews and unit tests, resulting in no severe issues found by testers or end-users.

  • Explored new technologies and shared findings with the team.

QA Analyst

Osellus Asia Pacific

Nonthaburi, Thailand

Jun 2015 - May 2017

  • Analyzed business requirements and developed 200+ test scenarios, estimated test effort, and created test plans, increasing overall testing efficiency by 30%.

  • Identified, analyzed and documented defects in over 30+ systems.

  • Performed software testing properly and on time at the expected quality level under limitations and constraints.

  • Maintained regression test suite and other testing scenarios.

  • Performed Functionality, System, Integration, and Regression testing.

  • Conducted browser compatibility (MSIE, Firefox, Chrome, Safari) and OS compatibility (Windows, iOS, Android) testing of the applications.

  • Collaborated with 10+ software engineers and systems analysts to understand the features and architecture of multiple systems to carry out testing with 100% efficiency.

Software Tester Intern

Jun 2014 - Jul 2014

CIMB Thai Bank

Bangkok, Thailand

  • Executed 100+ test cases to verify actual results against expected results.

  • Reviewed test cases for requirements coverage, ambiguity and completeness in Quality Center based on Use-Cases.

  • Helped create test data for assisting other teams’ testing.

  • Documented test cases and performed peer reviews on the teammate’s work.

  • Performed functional testing for exploratory testing.

Additional Employment Experience

Career Peer Coach

George Brown College

Toronto, ON, Canada

Sep 2023 - Aug 2024

  • Coached 10+ students weekly on resumes, cover letters, and interview preparation, boosting confidence and job search success.

  • Referred students to 5+ GBC services per shift, increasing engagement with Career Services and college resources.

  • Trained students on networking strategies and LinkedIn tools, improving their ability to build professional connections.

  • Supported 3+ events and projects per term, contributing to the development of materials that advanced student success.

  • Responded to 15+ student inquiries weekly, ensuring timely communication and accurate guidance.

Food Expeditor

Lao Lao Bar

Toronto, ON, Canada

Jul 2023 - Nov 2024

  • ​​Coordinated the flow of 50+ orders per shift between waitstaff and kitchen, reducing service errors.

  • Ensured 95% accuracy in order presentation, temperature, and preparation before delivery.

  • Communicated 10+ customer-specific requests per shift to the kitchen, enhancing personalized service.

  • Maintained a clean environment by performing sanitation tasks every 30 minutes during shifts.

  • Prepared and garnished 200+ entrees per shift to meet restaurant presentation standards.

Seasonal Packagers

Sweet Flour Bake Shop

Toronto, Ontario, Canada

Nov 2022 - Dec 2022

  • Packaged cookies in 50+ boxes and bags per day by the orders and instruction.

  • Built 50+ corrugated boxes for daily shipping.

  • Arranged packaging area to be more efficient and neater.

  • Assisted with preparing orders for shipping.

  • Trained packaging instructions to new associates.

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